You’ve been in a major accident or your car has experienced some cosmetic/structural damage because of bad weather. Either way, you want the dents, dings and scratches fixed as soon as possible. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have the best interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked out.” Seems Arizona’s new attorney general is putting a sting operation into effect in a state that will “determine if those in the business of car repair are increasingly being honest with their viewers.”
What prompted the requirement of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that their cars require expensive add-on services when they do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them within a lowball estimate.
In light of situations like these, it’s no wonder that recognition is being given out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests in your mind. Recently, EMC Publishers reported that your “Local auto repair shop [had been] recognized by BBB for its values.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in every area of business by the auto repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective ought to getting you back on top of the road quickly and when using the confidence that your vehicle has been restored as part of your complete satisfaction. ICAR Gold class certification also helps to ensure that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way in which the auto repair service walked away at a time honor was getting the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative points. Watch out for auto body shops that use knock-offs or cheap imitations but impose just slightly under a competitor naturally committed to slow-moving deal and backs it up by using a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off through your auto repair garage. A reputable car body team focuses on by taking your stress out for the process with appreciation of detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777